1. Who we are

Mahaa Mart sells retail and wholesale spices and masala powders through the website https://mahaamart.com. This policy applies to information related to browsing the website, placing orders, and communicating with us for customer support.

2. Information we may collect

Depending on how you interact with Mahaa Mart, we may collect:

name;
phone number;
email address, if you provide one;
delivery address;
billing and order information;
customer enquiries and support messages;
WhatsApp or other order-related communication; and
website usage and analytics information, such as pages viewed, device or browser type, and general interaction data.

Mahaa Mart does not intentionally collect biometric information, facial features, bank passwords, or debit/credit card credentials through this website.

3. How we collect information

Information may be collected when you:

browse the Mahaa Mart website;
add products to cart or place an order;
contact us by phone or WhatsApp;
share delivery or order details for fulfilment; or
subscribe to updates, if that option is available.

We may also receive limited technical and analytics information through cookies or similar technologies used on the website.

4. How we use information

We use personal information for purposes such as:

processing and confirming orders;
arranging delivery;
providing customer support;
responding to enquiries;
payment processing where applicable;
improving the website and shopping experience;
analytics and performance measurement;
security and fraud prevention; and
complying with legal obligations.

5. Payments

If you pay online, payment information may be processed by the applicable payment service provider (for example, a provider such as PhonePe where used). Mahaa Mart does not store your full payment card details, UPI PIN or bank login credentials on this website.

Please also review the privacy terms of the relevant payment service provider for information about how that provider handles payment data.

6. Cookies and analytics

The Mahaa Mart website may use cookies and similar technologies to support basic website functions and to understand how the site is used.

The website uses Google Analytics 4 (or similar analytics tools) to collect aggregated and/or pseudonymous usage information, such as page views and general traffic patterns. This helps us improve content, performance and user experience.

You can control cookies through your browser settings. Blocking some cookies may affect certain website features.

7. Sharing of information

Mahaa Mart may share information only where needed to operate the business, for example with:

delivery or courier partners for order fulfilment;
payment service providers for processing payments;
technology or analytics providers that help operate or improve the website; and
authorities where required by applicable law.

We do not sell personal information. We do not operate as a multi-seller marketplace, so this policy does not cover marketplace seller accounts.

8. Data retention

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including order records, customer support, legal compliance and dispute resolution, unless a longer period is required by law.

9. Data security

Mahaa Mart takes reasonable steps to protect personal information against unauthorised access, loss or misuse. However, no website or internet transmission can be guaranteed as completely secure.

10. Your choices and requests

You may contact Mahaa Mart to request access to, correction of, or information about personal data related to your orders or enquiries, subject to applicable law and verification requirements.

The Mahaa Mart website does not currently provide an in-account “Profile and Settings” deletion feature. If you wish to make a personal-data request, please contact us using the details below and we will review the request appropriately.

11. Children’s privacy

The website is intended for adults placing retail or wholesale orders. We do not knowingly collect personal information from children for commercial purposes.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.

13. Contact for privacy requests

For privacy-related questions or requests, contact:

Mahaa Mart
Address: 2nd Cross Rd, Tavarekere, Cashier Layout, 1st Stage, BTM 1st Stage, Bengaluru, Karnataka 560029
Phone / WhatsApp: 6305062145
Website: https://mahaamart.com