1. Scope
Mahaa Mart sells food products, including spices and masala powders. Because these are consumable food items, returns are limited and are generally considered for verified issues such as damage, incorrect product or missing product.
2. Time limit for requests
Return or replacement requests should be raised within 7 days of delivery.
Within 7 days of delivery, you may report:
- damaged products;
- incorrect products;
- missing products; or
- a verified product quality or condition issue.
3. How to raise a request
Contact Mahaa Mart on WhatsApp at 6305062145 and share:
- your order details;
- a clear description of the issue; and
- photographs or videos of the product and packaging where reasonably necessary for verification.
Mahaa Mart may request that the affected product and packaging be retained until verification is complete.
4. What is generally not eligible
- opened or used food/spice products are generally not eligible for change-of-mind returns;
- change-of-mind returns are not accepted for opened or used food products; and
- requests raised after 7 days of delivery may not be considered, except where required by applicable law.
5. Verification and resolution
Approved replacement or refund is subject to verification by Mahaa Mart. After review, we may offer a suitable replacement, a revised order adjustment, or a refund in line with our Refund & Cancellation Policy.
Mahaa Mart does not promise free return pickup for every case. Any return logistics, if required, will be communicated after the request is reviewed.
6. Contact
For return-related help, contact Mahaa Mart on WhatsApp at 6305062145 or visit https://mahaamart.com.